Refund policy
Return Window: 30 Days
At Bagzon, we offer a 30-day return policy for orders delivered within the United States. Customers may request a return or exchange within 30 calendar days of receiving their order.
To be eligible for a return or exchange, the product must meet all the requirements outlined in our Return and Refund Policy.
1. Product Returns
We accept eligible returns for defective and non-defective products, subject to the conditions outlined in this policy.
If you are not completely satisfied with your purchase, please contact our support team for assistance with your return request.
To qualify for a standard return, products must be new and unused and returned in their original packaging, where applicable. Items that have been used or damaged after delivery may not qualify for a standard return, except where applicable law provides otherwise.
2. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.
Please email support@bagzon.com and include the following information:
- Your order number
- A clear description of the issue
- Clear photographs showing the damage, defect, or incorrect item
- Photographs of the product packaging, if relevant
Our support team will review your request and advise you on the next steps. Depending on the circumstances, an approved claim may qualify for a replacement, exchange, or refund.
For approved damaged, defective, or incorrect-item claims, we will explain the applicable return shipping arrangements. An exception to our standard non-refundable shipping fee policy may apply.
Please contact us promptly so we can assess the issue and help resolve it.
3. Exchanges
We accept exchange requests for eligible products, subject to this policy.
If you receive a damaged, defective, or incorrect item, please follow the reporting instructions in section 2 above.
To request an exchange, email support@bagzon.com with your order number and details of the item you wish to exchange. Our support team will provide instructions, including the return address and any applicable shipping arrangements.
Once we receive and inspect the returned item, we will notify you of the outcome. If your exchange is approved, we will provide further information about the replacement item and its shipment.
4. Product Condition for Returns and Exchanges
For standard returns and exchanges, products must be new and unused and returned in their original packaging, where applicable.
Products received damaged, defective, or incorrectly supplied will be assessed under our damaged-item policy. These cases may be handled differently from standard returns.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
5. Return Shipping Costs and Labels
For standard returns and exchanges, customers are responsible for the return shipping costs and obtaining a return shipping label, unless otherwise agreed or required by applicable law.
Customers do not pay return shipping when the item received is incorrect or faulty.
For approved claims involving damaged, defective, or incorrect items, our support team will explain the return shipping arrangements.
Please contact us before returning an item so we can provide the appropriate instructions.
6. Restocking Fees
We do not charge a restocking fee for eligible returns or exchanges.
7. Refund Processing Time
Once we receive and inspect your returned item, we will process your approved refund within 7 business days.
Your refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to complete the transaction and display the refunded amount in your account. The time required for the funds to appear may vary depending on your payment provider.
8. Contact Us
Email: support@bagzon.com
Phone: +1 (323)376-4157
Address: 895 Carlton Privado Ontario, CA 91762 United States
Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM Pacific Time (PT)